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What we collect: Page views and general usage patterns to improve our service. Your IP is anonymized, no personal data is stored, and nothing is shared with third parties.

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Terms of service

General

  • Cancellation: 30 days before the end of the minimum term or of any renewal period.
  • Payment: Net 30
  • Support Hours: Accounted in 1/4h increments (140€/h)
  • Prices: Excl. VAT
  • Payment Methods: SEPA bank transfer, credit card (Stripe) or Bitcoin
  • Exclusive place of jurisdiction: District Court (Landgericht) in Frankfurt am Main, Germany

 

Contract term & renewal

  • Minimum term: ZERO-COMPUTE servers (virtual and baremetal) and ZERO-PROTECT services have a minimum term of 12 months, starting at provisioning. Billing remains monthly.
  • After the minimum term, services renew automatically month to month.
  • Cancellation: 30 days before the end of the minimum term or of any renewal period, via the client area.

 

ZERO Datacenter Services

  • Network availability: 99,9%
  • Power and cooling availability: 99,98%
  • Right to forward increases to power sourcing costs once per year reserved

 

Legend

  • MRC: monthly recurring cost
  • NRC: non-recurring cost
  • Net 30: post-paid. Payment due 30 days after invoice date.

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