We use self-hosted Matomo for analytics. Your data never leaves our servers and is never shared with third parties.
Analytics Settings
What we collect: Page views and general usage patterns to improve our service. Your IP is anonymized, no personal data is stored, and nothing is shared with third parties.
Cancellation: 30 days before the end of the minimum term or of any renewal period.
Payment: Net 30
Support Hours: Accounted in 1/4h increments (140€/h)
Prices: Excl. VAT
Payment Methods: SEPA bank transfer, credit card (Stripe) or Bitcoin
Exclusive place of jurisdiction: District Court (Landgericht) in Frankfurt am Main, Germany
Contract term & renewal
Minimum term: ZERO-COMPUTE servers (virtual and baremetal) and ZERO-PROTECT services have a minimum term of 12 months, starting at provisioning. Billing remains monthly.
After the minimum term, services renew automatically month to month.
Cancellation: 30 days before the end of the minimum term or of any renewal period, via the client area.
ZERO Datacenter Services
Network availability: 99,9%
Power and cooling availability: 99,98%
Right to forward increases to power sourcing costs once per year reserved
Legend
MRC: monthly recurring cost
NRC: non-recurring cost
Net 30: post-paid. Payment due 30 days after invoice date.